《饭店实用英语》根据东北财经大学出版社的修订要求，坚持任务中心原则、坚持贴近行业之初衷，设定每单元的任务目标、主题思想、服务理念、实用话题、工作流程，对全书进行了必要的梳理和修正。作者对书中各部分所发现的错漏之处作了纠正和补充，较大幅度地调整了练习部分，使每课的练习形式与内容保持一致，竭力做到课文、会话、练习相辅相成，构成一个有机整体。还为学员提供多层任务平台，提供提高交际能力和认知能力的机会，提供饭店英语“结构一功能”训练的多种手段，进一步突现本教材的系统性、灵活性和应用性。另外，为方便教学，《饭店实用英语》还为任课教师提供了练习答案和PPT网上教学资源。可供各大专院校作为教材使用，也可供从事相关工作的人员作为参考用书使用。
Unit One An Overview of the Hotel Business
Text A A Brief History of the Hotel Industry
Text B Hotels and Their Classifications
Dialog Ⅰ At the Human Resources Department
Dialog Ⅱ Orientation (1) ——Ethics Integrity
Dialog Ⅲ Orientation (2) ——Grooming
Exercises
Unit Two Front Office(Ⅰ)
Text A Front Office
Text B Reservation
Dialog Ⅰ A Long Distance Call Reservation
Dialog Ⅱ A Group Reservation
Dialog Ⅲ Revising the Reservation
Exercises
Unit Three Front Office(Ⅱ)
Text A Check-in
Text B Guest Services
Dialog Ⅰ Receiving Walk-in Guests
Dialog ⅡExtending the Stay
Dialog Ⅲ Orientation on Concierge's Work
Exercises '
Unit Four Front Office(Ⅲ)
Text A Check-out
Text B Cashier and Night Auditor
Dialog Ⅰ Foreign Currency Exchange
Dialog Ⅱ Check-out
Dialog Ⅲ Checking Guest Account
Exercises
Unit Five Communications
Text A Communications
Text BTelephone Room
Dialog Ⅰ Sending a Fax
Dialog Ⅱ Printing
Dialog ⅢTelephone Service
Exercises
Unit Six Housekeeping
Text A Housekeeping Department
Text B Guestroom Cleaning
Dialog Ⅰ Chamber Service
Dialog Ⅱ Laundry Service
Dialog Ⅲ Baby-sitting Service
Exercises
Unit Seven Food Service
Text A Organization of Food and Beverage Department
Text B Restaurant Service
Dialog ⅠTaking Orders
Dialog Ⅱ Room Service
Dialog Ⅲ Banqueting Service
Exercises
Unit Eight Beverage Service
Text A Beverage Service
Text B Wine Facts
Dialog Ⅰ At a Restaurant
Dialog Ⅱ Bar Service
Dialog Ⅲ Liqueur Service
Exercises
Unit Nine Kitchen
Text A Kitchen Planning
Text BTypes of Kitchen
Dialog Ⅰ Bakery
Dialog Ⅱ Cold Items
Dialog Ⅲ Working as the CheFs Assistant
Exercises
Unit Ten Recrcation(Ⅰ)
Text A Recreational Center
Text B Recreational Offerings at Resorts
Dialog Ⅰ At the Indoor Swimming Pool
Dialog Ⅱ At the Bowling Room
Dialog HI At the Gymnasium
Exercises
Unit Eleven Recrcation(Ⅱ)
Text A Searching for a Healthier Lifestyle
Text B Common Recreational Activities
Dialog Ⅰ "Sauna Is One of the Great Pleasure of Life"
Dialog Ⅱ "Massage not only Relaxes the Muscles but also Eases the Pain"
Dialog Ⅲ "I Would Like to Try a New Hair Style This Time"
Exercises
Unit Twelve Shopping
Text A Hotel Shop
Text B Shopping on the Web
Dialog Ⅰ Showing the Guests around the Arcade
Dialog Ⅱ Buying Silk Fabrics
Dialog Ⅲ At the Chinese Folk Art Counter
Exercises
Unit Thirteen Security
Text A Hotel Security (Ⅰ)
Text B Hotel Security (Ⅱ)
Dialog Ⅰ Orientation on Fire Preventing and Fire Fighting
Dialog Ⅱ Preventing a False Claim
Dialog Ⅲ Offering First Aid
Exercises
Unit Fourteen Engineering and Maintenance
Text AEngineering and Maintenance
Text B Maintenance Activities
Dialog ⅠThe Maintenance in the Guest Room
Dialog Ⅱ A Car Servicing Appointment
Dialog ⅢDealing with an Elevator Accident
Exercises
Unit Fifteen Marketing
Text A Marketing and Selling
Text B Common Sales Tools
Dialog Ⅰ Convention Sales Call
Dialog ⅡExtending the Sale
Dialog ⅠtITalking about Hotel Reservations
Exercises
Unit Sixteen Controllers
Text A Controllers Department
Text B Budgeting
Dialog Ⅰ Normal Credit Control
Dialog ⅡDaily Income Audit
Dialog Ⅲ Month-end Stock Take
Exercises
Unit Seventeen General Manager
Text AThe General Manager
Text BThe General Manager's Meetings
Dialog Ⅰ Solving the Guest's Complaint
Dialog Ⅱ Increasing the Average Rates
Dialog Ⅲ Making Travel Preparations
Exercises
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