《宾馆英语》是行业英语系列教材中的一本。《宾馆英语》共16单元，每单元分4大模块；听力、会话、基础知识和综合练习。内容选材突出宾馆、酒店业一线服务和现场管理中各个环节，坚持听说领先的原则和任务为基（Task Based）的原则，以培养学生口头交际能力为主旨，目的是为宾馆、酒店业培养一批既精通业务、又能熟练运用英语进行交际的中、高级管理人材。
UNIT 1 HOIEL INDUSTRY ABC
1. What Is a Hotel?
2. How to Enter the Hotel World
3. Summary of Our Work
4. Consolidation
UNIT 2 ROOM RESERVATION
1. What to Do in Handling Room Reservations
2. How to Handle Room Reservations
3. Summary of Our Work
4. Consolidation
UNIT 3 REGISTRATION
1 What Do You Know About a Registration Form?
2. How to Register Guests
3. Summary of Our Work
4. Consolidation
UNIT 4 CINCIERGE
1. What Do We Do Every Day
2. How to Do Our Service Properly
3. Summary of Our Work
UNIT 5 THE CASHIER
1. What to Do with the Hotel Bills
2. How to Be a Hotel Cashier
3. Summary of Our Work
4. Consolidation
UNIT 6 HOUSEKEEPING(Ⅰ)
1. What Work Is Included in This Department
2. How to Do the Chamber Service
3. Summary of Our Work
4. Consolidation
UNIT 7 HOUSEKEEPING(Ⅱ)
1. What Are Included in Personal -Services
2. How to Offer Personal Services
3. Summary of Our Work
4. Consolidation
UNIT 8 SERVING CHINESE FOOD
1. What Is Served Here
2. How to Work in the Food & Becerra Department
3. Summary of Our Work
4. Consolidation
UNIT 9 SERNING WESTERNFOOD
1. What Is Served in a Western Restaurant?
2. How to Serve Western Cuisine
3. Summary of Our Work
4. Consolidation
UNIT 10 SERNING BEVERAGES
I. What Are the Beverages We Serve?
2. How to Serve Beverages
3. Summary of Our Work
4. Consolidation
UNIT 11 SHOPPING ARCADE
I. What Is to Be Sold in Our Shopping Arcade
2. How to Promote Chinese National Culture
3. Summary of Our Work
4. Consolidation
UNIT 12 RECREATION DEPARTMENTS
1. What Activities Can We Go in for Here
2. How to Do Service Here
3. Summary of Our Work
4. Consolidation
UNlT13 MEEIING
1. What Are Provided for the Meeting Planner
2. How to Arrange Catering for a Meeting or Seminar
3. Summary of Our Work
4. Consolidation
UNII 14 EXHIBITION
1. What Types of Exhibition Are to Be Served
2. Get Ready to Serve and Set up Booths
3. Summary of Our Work
4. Consolidation
UNIT15 SETTLLNG COMPLAINTS
1. What Will the Guests Complain About
2. How to Settle Complaints
3. Summary of Our Work
4. Consolidation
UNIT 16 HOTEL MANAGEMENT
1. What Does Hotel Management Mean
2. How Is the Hotel Management Working
3. Summary of Our Work
4. Consolidation
APPENDIX TAPESCRIPTS
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