Unit One Concierge
　礼宾服务
　Lesson 1 Welcome to Our Hotel
　欢迎来到我们酒店
　Lesson 2 May I Show You to Your Room
　我可以带您去您的房间吗
　Unit Two Front Office
　前厅服务
　Lesson 3 What Kind of Room Would You Like
　您想预订什么样的房间
　Lesson 4 Do You Have a Reservation
　您有预订吗
　Lesson 5 Your Total Is 5 88 Dollars
　您的费用总共是588美元
　Unit Three Housekeeping 客房服务
　Lesson 6 May I Clean Your Room Now
　现在可以为您打扫房间吗
　Lesson 7 We'11 Send Someone to Repair It Right Now
　我们马上就派人去修
　Lesson 8 I'll Pick up Your Laundry Right Now
　我马上去取您要洗的衣服
　Lesson 9 Business Floor Service
　商务楼层服务
　Unit Four Operator
　总机服务
　Lesson 10 This Is Your Wake-up Call
　这是您的叫早电话
　Lesson 11 You May Call Directly from Your Room
　您可以从房间直接打过去
　Lesson 12 Would You Like to Leave a Message
　您要留言吗
　Unit Five Food&Beverage
　餐饮服务
　Lesson 13 The Order Will Be Sent to Your
　Room in a Few Minutes
　您点的食物一会儿就送到您的房间
　Lesson 14 Are You Ready to Order NOW
　您现在点菜吗
　Lesson 15 How About a Beer
　来杯啤酒怎么样
　Unit Six Business Center
　商务中心
　Lesson 16 We Provide Fax and Internet Service
　我们提供传真和网络服务
　Lesson 17 How About a Flight Leaving at 7 a.m.
　早上七点的飞机怎么样
　Lesson 18 We Have Several Conference Rooms
　for You to Choose from
　我们这儿有多个会议室供您选择
　Unit seven Other Services
　其他服务
　Lesson 19 Giving Directions in the Hotel
　店内指示方向
　Lesson 20 You Can Go There by Bus
　您可以坐公共汽车去那里
　Lesson 21 There Are Many Typical Chinese-style
　Clothes for You tO Choose from
　这儿有很多中式特色的服装供您选择
　Appendix
　附录
　Key to the Exercises
　练习答案
　Glossary
　词汇表