Part One　Conversational English for Office Affairs
第一部分 办公事务英语会话
1. Situational Dialogues　情景对话
1.1　Office Procedures
办公程序
1.2　Handling Correspondence
处理信函
1.3　Presenting Information
呈送资料
1.4　Word Processing
文字处理
1.5　E-mail Sending
电子邮件发送
1.6　Computer Operation
电脑操作
1.7　File-keeping
档案管理
1.8　Taking Dictations
记录口述
1.9　Planning a Meeting
安排会议
1.10 Taking Minutes
会议记录
1.11 Arranging a Daily Schedule
安排日程
1.12 Arranging a Business Trip
安排旅行
1.13 Training a New Secretary
训练新手
2. Commonly Used Expressions　常用语句
Part Two　Conversational English for Daily Reception
第二部分 日常接待英语会话
1. Situational Dialogues　情景对话
1.1　Receiving a Regular Visitor with Appointment
接待有预约的熟客
1.2　Receiving a Regular Visitor Without Appointment
接待无预约的熟客
1.3　Receiving a Stranger with Appointment
接待有预约的生客
1.4　Receiving a Stranger Without Appointment
接待无预约的生客
1.5　Receiving a Job-seeker
接待求职者
1.6　Receiving a New Employee
接待新职员
1.7　Receiving a Government Official
接待政府官员
1.8　Receiving a Serviceman
接待维修人员
1.9　Offering Beverage
提供饮料
1.10 Giving Comforts
提供方便
1.11 Giving Directions
指点方向
1.12 Guiding a Visitor
引导参观
1.13 Receiving a Visitor at the Airport
机场接人
1.14 Seeing a Visitor off
送别客人
2. Commonly Used Expressions　常用语句
Part Three　Conversational English for Telephone Calls
第三部分 电话英语会话
1. Situational Dialogues　情景对话
1.1　Asking for Information
询问情况
1.2　Booking Tickets
订票
1.3　Reserving a Hotel Room
预订房间
1.4　Hiring a Taxi
租车
1.5　Making Complaints
提出抱怨
1.6　Arranging Appointments
安排约会
1.7　Making Emergency Announcements
紧急通知
1.8　Extending Thanks
道谢
1.9　Expressing Congratulations
道喜
1.10 Making Apologies
道歉
1.11 Expressing Sympathy
慰问
1.12 Talking About Business
业务洽谈
1.13 Making Claims
索赔
2. Commonly Used Expressions　常用语句
Part Four　Conversational English for Public Relations
第四部分 公关英语会话
1. Situational Dialogues　情景对话
1.1　Making Self-introductions
自我介绍
1.2　Making Introductions
介绍相识
1.3　Inviting the Guests
邀请客人
1.4　Seating the Guests at a Banquet
安排席位
1.5　Visiting Someone
上门拜访
1.6　Accompanying Someone for Recreational Activities
陪人娱乐
1.7　Accompanying Someone for Sightseeing
陪人观光
1.8　Accompanying Someone for Shopping
陪人购物
1.9　Accompanying Someone to the Hospital
陪人看病
1.10 Saying Good-bye To Someone
与人话别
2. Commonly Used Expressions　常用语句
Part Five　Practical Written English for Secretaries
第五部分 文秘实用书面英语
1. Notices and Announcements　通知
1.1　An Announcement of a Shareholders?Conference
股东大会通知
1.2　A Notice of Directors?Meeting
董事会议通知
1.3　A Notice of a Salesmen抯 Meeting
销售人员会议通知
1.4　A Notice of a Commendatory Meeting
表彰大会通知
1.5　A Notice of Mergence
企业合并通知
1.6　A Removal Notice
迁址启事
1.7　A Notice of Opening a New Branch
开设分公司通知
2. Letters of Greetings and Congratulations　祝贺信
2.1　Congratulations on Opening a Company
祝贺同业开张
2.2　Congratulations on a Client抯 Moving to a New Place
祝贺客户乔迁
2.3　Congratulations on Opening a New Branch
祝贺客户开设分公司
2.4　Congratulations on Promotion
祝贺客户提升
2.5　Congratulations on Success
祝贺客户获胜
2.6　Congratulations on Birthday
祝贺客户
2.7　Congratulations on Marriage
祝贺客户结婚
2.8　Season抯 Greetings
祝贺节日
3. Letters of Invitation　邀请信
3.1　Invitation to an Opening Ceremony
邀请参加开业典礼
3.2　Invitation to an Anniversary Celebration
邀请参加厂庆
3.3　Invitation to a Banquet
邀请参加宴会
3.4　Invitation to a Reception
邀请参加招待会
3.5　Invitation to a Tea Party
邀请参加茶会
3.6　Invitation to a Dance
邀请参加舞会
3.7　Invitation to Giving a Report
邀请来厂做报告
4. Thank-you Letters　感谢信
4.1　Thanks for Hospitality
感谢款待
4.2　Thanks for Gifts
感谢馈赠
4.3　Thanks for Donation
感谢捐款
4.4　Thanks for Help
感谢帮助
5. Letters of Consolation　慰问信
5.1　Consoling a Sick Employee
慰问生病职员
5.2　Consoling an Employee Suffering from Fire
慰问遭火灾的职员
5.3　Consoling an Employee Injured in an Accident
慰问受工伤的职工
5.4　Consoling an Employee for His or Her Divorce
慰问离婚的职员
6. Other Correspondence　其他函件
6.1　General Telegrams
一般电报
6.2　Business Telegrams
商业电报
6.3　Telexes
电传
6.4　Letters of Introduction
介绍信
6.5　Letters of Certification
证明信
6.6　Letters of Recommendation
推荐信
6.7　Letters of Apology
道歉信
6.8　Letters of Urgency
催促信
6.9　Letters of Engagement
聘请信
6.10 Letters of Termination
解雇信
6.11 Letters of Condolence
吊唁信
7. Congratulatory Speeches 　致词
7.1　Welcoming Speech
欢迎词
7.2　Thank-you Speech
答谢词
7.3　Send-off Speech
欢送词
7.4　Farewell Speech
告别词