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南开职业英语系列教材-饭店酒店管理英语实用教程

图书介绍

	·出版社：南开大学出版社 ·页码：310 页 ·出版日期：2008年 ·ISBN：7310029615/9787310029617 ·条形码：9787310029617 ·版本：1版 ·装帧：平装 ·开本：16 ·英语：中文/英语 ·丛书名：南开职业英语系列教材

	本书是面向职场而编写的饭店酒店管理英语教材，主要内容包括：餐饮业、前厅部、入住登记、客房部、在美国打电话的秘诀、如何有效地利用顾客投诉、健身中心、餐饮业收银员、食品服务部经理、点菜服务、酒水服务、餐桌礼仪及在未来技术时代中付餐费等。 Unit 1 Introduction to Hotel Industry Part One Dialogues Sample Dialogue 1 Interviewing General Manager of New York City Landmark Sample Dialogue 2 Applying for a Job Sample Dialogue 3 Talking about Ethics Integrity Useful Expressions Part Two Text A The Hospitality Industry Notes Exercises Part Three Text B Hotels and Their Classification Notes Exercises Part Four Cultural Salon: Trend in Hotel Investment Shrinking by 50% Unit 2 Reservations Part One Dialogues Sample Dialogue 1 A Phone Call Reservation Sample Dialogue 2 A Group Reservation Sample Dialogue 3 canceling a Reservation Useful Expressions Part Two Text A The Front Office Notes Exercises Part Three Text B Reservation Notes Exercises Part Four Cuitural Salon: Westin Hotels and Resorts Goes Smoke-free Unit 3 Checking in Part One Dialogues Sample Dialogue 1 Registering a Guest with Reservation Sample Dialogue 2 Bellman Service Sample Dialogue 3 Receiving a Walk-in Guest Useful Expressions Part Two Text A Check-in Notes Exercises Part Three Text B The Receptionists' Work Notes Exercises Part Four Cultural Salon: Turn Front Desk Clerks Into Front Desk Salespersons Unit 4 Housekeeping Services Part One Dialogues Sample Dialogue I The Tam-down Service Sample Dialogue 2 Laundry Service Sample Dialogue 3 Maintenance Service Useful Expressions Part Two Text A The Housekeeping Department. Notes Exercises Part Three Text B The Inter-Relationship Between Housekeeping Department and Front Office Department Notes Exercises Part Four Cultural Salon: Enhancing the Guest Experience Unit 5 Telephone Services Part One Dialogues Sample Dialogue 1 A Morning Call Service Sample Dialogue 2 A Call from Outside Sample Dialogue 3 An Overseas Person-To-Person Call Useful Expressions Part Two Text A Telephone Tips in the United States Notes Exercises Part Three Text B The Increasing Demise of Telephone Profits in FuU-Service Hotels Notes Exercises Part Four Cultural Salon: Telephone Operator's Work Unit 6 Handling Complaints Part One Dialogues Sample Dialogue 1 Making Complaints Sample Dialogue 2 The Room Is Too Noisy Sample Dialogue 3 At the Lost and Found Desk Useful Expressions Part Two Text A How to Use Customer Complaints to Your Advantage Notes Exercises Part Three Text B Customer Complaints and Types of Customers Notes Exercises Part Four Cultural Salon: Hotel Customer Loyalty: Splitting Hairs Unit 7 Fitness and Recreation Center Part One Dialogues Sample Dialogue 1 At the Beauty Salon Sample Dialogue 2 At the Indoor Swimming Pool Sample Dialogue 3 At the Gymnasium Useful Expressions Part Two Text A Fitness Center Trends Notes Exercises Part Three Text B Recreation Industry in U.S. Notes Exercises Part Four Cultural Salon: The Recreation and Fitness Center of Shangri-La Hotel Unit 8 Checking out Part One Dialogues Sample Dialogue 1 Check-out by Credit Card Sample Dialogue 2 Miscalculation Sample Dialogue 3 Check-out by Company Useful Expressions Part Two Text A Hospitality Cashier Notes Exercises Part Three Text B Different Ways to Pay for Your Purchase Notes Exercises Part Four Cultural Salon: Does Your Hotel Accept Checks? Unit 9 Food Service Part One Dialogues Sample Dialogue 1 Reserving a Table for Five Sample Dialogue 2 Booking a Table by the Window Sample Dialogue 3 Inquiring about Service Useful Expressions Part Two Text A Food Service Managers Notes Exercises Part Three Text B Let Them Eat Cake Notes Exercises Part Four Cultural Salon: Concept Restaurants Are Here to Stay Unit 10 Taking Orders Part One Dialogues Sample Dialogue 1 Ordering Today's Special Sample Dialogue 2 Ordering Chinese Food Sample Dialogue 3 Ordering Drinks Useful Expressions Part Two Text A Taking Orders Notes Exercises Part Three Text B Food and Beverage Workers Notes Exercises Part Four Cultural Salon: The Awaiting Area Unit 11 Serving Dishes Part One Dialogues Sample Dialogue 1 Explaining the Dishes Sample Dialogue 2 Giving the Wrong Dish Sample Dialogue 3 Normal Service for a Chinese Banquet Useful Expressions Part Two Text A W'me Service Notes Exercises Part Three Text B Chinese Cuisine & Traditional Chinese Food Notes Exercises Part Four Cultural Salon: Chef, Cooks, and Food Preparation Workers Unit 12 Dealing with Complaints Part One Dialogues Sample Dialogue 1 This Isn't What I Ordered! Sample Dialogue 2 Complaining about the Dishes Sample Dialogue 3 Spilling Drinks on a Guest Useful Expressions Part Two Text A Table Manners Notes Exercises Part Three Text B Profitable Wine List Notes Exercises Part Four Cultural Salon: Dining at Taylors Restaurant of Dartmouth Unit 13 Paying the Bills Part One Dialogues Sample Dialogue 1 Paying in Cash Sample Dialogue 2 Signing the Bill Sample Dialogue 3 Paying with Credit Card Useful Expressions Part Two Text A Paying Restaurant Bills in the Next Tech-Age Notes Exercises Part Three Text B Tipping in a Restaurant World Notes Exercises Part Four Cultural Salon: Japanese Cuisine 附录附录1 参考译文附录2 参考答案

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