Unit 1 General Introduction to Hotel Management
Unit 2 Service and O uality Management
Unit 3 Human Resource Management in Hotel ( I )
Unit 4 Human Resource Management in Hotel ( II )
Unit 5 Marketing Management
Unit 6 Hospitality and Service Management
Unit 7 Accounting Management
Unit 8 Security and Hygiene Management
Unit 9 Management of Front Office
Unit 10 Management of Housekeeping Department
Unit 11 Management of Food and Beverage Department
Unit 12 Management of Recreation Department
Unit 13 Hotel Equipment Management
Unit 14 Hotel Management Information System
Unit 15 Operation of Hotel Groups
Unit 16 Case Study: Accor Group
Key to the Exercises